[This documentation describes what RT is and how to use it]

[Request Tracker Queue Manager Design Worksho]

[Spam control trick: make the user mark the ticket as not-spam]

http://wiki.bestpractical.com/index.cgi?WriteCustomAction
http://wiki.bestpractical.com/index.cgi?NotifyOwner
http://wiki.bestpractical.com/index.cgi?PostQuestionsHere

[Mailing List Archive: round-robin auto assignment?]
[Mailing List Archive: changing status/owner via email]

[ Re (rt-users) scrip questions (Autoclosing nagios-opened tickets in rt)]